Refund policy

By placing an order on thenailgirl307.com you imply that you have read and agree to our policies on this page, and our website.

Return policy

We have a no-return policy, which means you cannot return any items that have been shipped and/or delivered to the address given when the order is placed. The reason why we do not accept any returns is because the products that we make and sell are considered perishables. *ALL SALES ARE FINAL SALE UNLESS STATED OTHERWISE*

Non-returnable items policy
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at Contactus@thenailgirl307.com

Exceptions to the no-return policy

The majority of our products will be non-returnable however upon the decision of the nail girl 307 we have the right to decide if any of our products will be returnable or not. If you are unsure whether your purchase is returnable look at the listing and if it states, the item can be returned then email at contactus@thenailgirl307.com to request a return within our 7-day period. If the item does not say returns are accepted, then it is considered under our no-return policies. You’ll also need the receipt or proof of purchase.

Damages and issues policy

Please inspect your order upon reception and contact us immediately within 48 hours after the delivery If the item is defective, damaged or if you receive the wrong item, please email us with all the information such as order number, email/number the order is placed under, and a brief description of what happened with a photo of the product. It is up to us how to deal with the problem and how we will correct and compensate for it.

[PLEASE CONTACT US WITHIN THAT 48 HOURS PERIOD, AND IF YOU DON'T GET EMAILED BACK, PLEASE NOTE THAT YOUR REQUEST IS STILL VALID AS LONG AS THE EMAIL WAS SENT IN THE APPROPRIATE TIME PEROID.]

Contact at contactus@thenailgirl307.com

Refunds and order corrections policy

We will notify you once we’ve received and inspected your email and let you know of refund or replacement options if approved or not. Each situation varies. If approved, you’ll be automatically refunded on your original payment method within 10 business days, or product replacement will be sent to the address that was given at the original order. Please remember it can take some time for your bank or credit card company to process and post the refund too. For shipping, please give it 5-10 business days.
If more than 15 business days have passed since we’ve approved your request, please contact us at contactus@thenailgirl.com

Exchanges policy

We do not accept exchanges for our products. If products are damaged or have any other issues, please refer to the damages and issues policies.

Cancelled orders policy

Cancellations are required to be placed within 1 hour of the order placement, if you neglect to cancel, TNG is not responsible for refunding and the order will be processed. Before placing an order, it's advised checking all the items/quantities you want. If for any reason you placed an order with the incorrect shipping address or any other important information required, please contact us within a 24-hour period before you package is sent out. If for any reason you do not contact us in that period, we are not responsible for refunding. All information needed is order number, proof of purchase, and account email/number.

If you provide an incorrect shipping address, and your order is already shipped, the shipping provider may be able to redirect, for a fee. TNG is not responsible for such fee or any other complications to such order. Please contact shipping provider.

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Refund policy